BETSY BYERS

(404) 428-6882

betsybyers@hotmail.com

OBJECTIVE

To obtain a position utilizing my technical, analytical and creative skills in application and web development, problem solving, solution implementation and process improvement.

SUMMARY

Experience includes 8+ years testing and analyzing Web-based and Client/Server applications in a variety of environments and browsers. Strengths include test plan development, planning and executing test cases and defects in a software development life cycle: Regression functional, integration, end to end, user acceptance.

COMPUTER SKILLS

Hardware: IBM PC compatibles, Macintosh and VAX

Operating Systems: Windows XP, NT, 2000, 98, 95, 3.1, DOS, VMS and UNIX

Software: VMWare, Test Director, WinRunner, SQL Navigator, Xvision, Rapid SQL, Lotus Notes, SQA Suite, CMVC, Remedy, Microsoft Office (Word, Excel, FrontPage, PowerPoint, Project, Exchange, Outlook), PC Anywhere, Rumba, Visio, Collage, Lotus 1-2-3, Word Perfect, SBT Accounting Software, Peachtree Accounting and Quicken. Familiar with QA Partner, and Topaz

Database: Oracle, Sybase, SQL Server, MS Access, dBase III

Languages: SQL, HTML, knowledge of C and Visual Basic

Testing Methodology: Software Development Life Cycle, Web-based, Client/Server, black box and white box

EXPERIENCE

TOTAL SYSTEMS, Kennesaw, GA 2002 - Present

Test Specialist

Contracted with Object Alliance, Atlanta, GA for eight months then hired permanently.

Department of Education – Common Origination & Disbursement project

· Obtained Moderate Risk Public Trust Security Clearance (5-C).

· Create and execute test cases for web-based application from business documentation.

· Report and retest defects.

· Perform regression and functional testing on frequent build schedule.

· Verify both GUI (Black-box testing) and Database (White-box testing).

· Confirm multiple environments: Test, User Acceptance and Production.

· Automate testing using Test Director and WinRunner.

· Develop and maintain testing matrixes for execution and reporting results.

BELLSOUTH, Norcross, GA 1999 – 2001

Quality Engineer

Lead quality assurance EBPP 2.02 project team.

· Conversion testing: NAS to iplanet and telephone bill GUI presentation.

· Prepared project test plans and delivered project status, defect summary reports and other project-related documentation.

· Planned, created and executed manual and automated test cases based on functional requirements.

· Classified, prioritized and reported and retested defects using Test Director and CMVC.

· Utilized both Black-box and White-box testing.

· Preformed database warehousing processing on various projects.

· Verified back end systems in UNIX for data extracts and high end processing.

· Provided feedback in functional requirements review prior to signoff and participated in JAD sessions.

· Tested Web-based and client-server applications.

· Followed Software Development Life Cycle and Testing methodologies: GUI, Smoke, Functional, Regression, Integration, End-to-end, User Acceptance

BETSY BYERS Page 2

ALLTEL INFORMATION SERVICES, Alpharetta, GA 1998 – 1999

Client Server Test Analyst

· Tested for Y2K issues.

· Conversion testing for cellular market.

· Scripted and executed test conditions, test cases and test procedures.

· Created test plans and test design specifications.

· Chosen to represent the testing department as Reviewer in Development’s Functional Design Specification documentation inspections.

· Implemented and ran SQA scripts and utilized QA Partner.

· Utilized SQL to run UNIX queries to verify test data and ran queries on mainframe.

· Initiated and re-tested incident and service requests and disruption tickets.

· Participated in Software Process Improvement Committee utilizing Capability Maturity Model (CMM).

CLIENTLINK CORPORATION, Alpharetta, GA 1997 – 1998

Quality Assurance and Business Analyst

· Prepared and delivered various client/server projects throughout all phases of the project life cycle.

· Ensured that all program code released to the client was of the highest quality and met all functional requirements.

· Interviewed users to analyze and document work processes.

· Documented, validated and designed business workflow and functional requirements.

· Developed test plans to effectively test all components of the system and created flowcharts and diagrams.

· Tested GUI and back end using SQL.

· Tracked the incident and resolution system throughout the project team to ensure adequate turnaround of reported problems.

AMES TAPING TOOL SYSTEMS, INC., Duluth, GA 1991 – 1997

Collector and duties of a Collections Business Analyst

· Assisted Collections Management System development using Visual Basic and VAX VMS.

· Gathered initial system requirements and analyzed project enhancements.

· Formalized enhancements requests, product quality assurance and implementation.

· Tested GUI and functionality to ensure accuracy.

· Trained end users throughout product implementation.

· Led the Collections Department during the full Distribution System Conversion.

· Collection of 90, 60 and 30 day past due commercial accounts.

· Approved new credit accounts.

· Ran credit reports and D&B reports.

· Performed customer service duties.

OTHER PROFESSIONAL EXPERIENCE

· Fifteen years collections, credit, customer service, financials, tax preparation and accounting.

· Professional Actress (Baby Boom, Midnight Madness, Hamburger the Movie, and the Gong Show Movie).

EDUCATION

Masters, Information Technology Management, Capella University, Minneapolis, MN

Bachelors, Business Administration & Management, University of Phoenix, San Francisco, CA

PROFESSIONAL DEVELOPMENT

Intellectual Properties, Leadership Management, Process Improvement, CMM

MEMBERSHIPS

AQAA, IEEE, SAG